Thursday, March 13, 2014

Bad restaurant with NO responsibility

How many shows have you watched, where the restaurant owners complain that they are losing money and think that it might have to do with the service?  Everything from Restaurant Impossible to Mystery Diners to others, shows and whole organizations spend time to help failing restaurants.  Most restaurant owners are so passionate about their cause, that they do not wish to end it.  Unless you are in St. Louis where restaurant owners have no care about their food or service and will do anything to make a buck, like this guy:

So, recently my wife and I spent time and money at Brazikat, which is supposed to be like a churrascaria.  Let me tell you this, the place is a joke.  From online reviews, it is seen that on the nights that the owner is there, the service and food is impeccable.  On other nights, when the owner is not there, everything slips.  Horrible service had our waiter complaining about the number of people in his section and then didn't get us plates or even tongs or the red/green card to start the food coming to our table.  The salad bar looked like a bus of vegetarians dismantled it and then the restaurant failed to restock it.  The food came out either over cooked or under cooked.  You could have two different preparations of prime rib and one would have been so salty and over cooked that it was all gristle and the other one was still bloody with NO seasoning at all!  The place is an utter joke.  Then, when my wife and I were finished, we complained to the manager on duty.  The first thing she did was ask who our waiter was, in an attempt to likely throw him under the bus.

A good manager would try to do something that could make us come back or recommend it but this manager actually looked my wife right in the eyes and asked "so what do you want me to do?"  My wife also mentioned to her that we have a large family and we like to go out all together.  This meant that if we were happy, we would have had a party of 10-20 people there on a regular basis.  But, as my wife said that we wouldn't bring our groups there, the manager looked at us and said "so?"   With that level of customer service, I wouldn't let that woman manage a lemonade stand.  I tried to contact or leave a message with the owner but it would seem that that real owner doesn't know how to use email or a phone, so that went bust.  What is sad as well, is that this place fills up fast on Saturday nights, so we had an hour wait, because we didn't make a reservation.  Even more so, even if we had a reservation they likely would have ignored it.  I am just am amazed at how bad a restaurant can be and then act like it is no big deal.  The blind sheep of Clayton, jump at anything new and because it is new, they believe it to be the best, when it is not even mediocre.

Here is a good example:  The waiter brings us this dish, which he says is a "Brazilian staple" and it is mashed potatoes with cheese.

Now, you may notice something strange amount this dish, being the fact that the cheese is NOT melted at all.  That would further indicate that the mashed potatoes are likely cold and you would be correct.  The potatoes were cold as in, not warm or even hot.  The cheese was cold as well.  So, in a tropical climate where meat is very salty because the use salt as a preservative due to the lack of large refrigeration units, you have cold mashed potatoes and cold, un-melted cheese, and this dish is supposed to be a staple, a regular, everyone has one of these, items?  I doubt it.

But, a "Brazilian Steak house" should have great, large pieces of meat given by the Gauchos, right?  Well...., if you had a tunnel vision like cataract in your eye and everything that was small looked huge, then you would be correct.  One guy came by and off of his sword he gave us this:

This is not a huge piece, look at that size.  That is a normal sized dinner plate, fork and knife.  So, the piece of ultra-rare, still moo'ing beef is about the size of a Kennedy half-dollar.  Now, just about every piece of meat was this size so while it is all-you-can-eat, you will be there for years trying to eat your fill of tiny pieces of meat.

Who loves candied bananas?  Well, at just about every Brazilian restaurant I have been to, they make them all the same way: they cut the lengthwise, and cook them with sugar or syrup, until they are almost spoon tender and sweet.  Well, here at Brazikat, they do things differently.  The bananas came out in a tiny dish and looked like this:

This is a tiny plate.  Just count the banana slices: one, two....eleven.  So, eleven slices isn't even a whole banana.  So, where is the rest?  Did I mention that while the banana slice at the 3 o'clock position looks like it has browned, the others were all raw?  Yeah, it just wasn't there.

I straight up give this place a 0 out of 5 stars.  I've never given a place such a low score, but the waiter giving bad service, the manager being a bitch, the food for anemic people and the design being done and organized by a blind person made me think that this is one of the worst places in St. Louis.

1 comment:

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