Like any restaurant trip, the first impression is important but sometimes a second impression is needed as well. With every chain restaurant, your experience will vary and as weird as it may sound, this is the first location for this chain in the st. louis area so I figured it would be okay to try. I went yesterday with my wife and kids and while a new dish was tried by me and while it was okay as well, we had some horrible service.
The waitress had our table and 3 others and after taking our drink order and the order for the kids because they were starving, she disappeared. She came back with food for the kids, saying something like "I'll take your order in one minute" and went back into the kitchen. She came back though, 20 minutes later. The kids were finished with their food and waiting to go and my wife and I were still waiting to give our order. The waitress finally showed up and took our order as we had to walk the little ones around to prevent them from crying because they had finished and couldn't leave.
While I was in the bathroom with my son, the waitress came back with our food. She insisted that my dish had to go in front of my seat, but in that spot was my drink and a diaper as my wife was waiting for me to come back so she could change the little one. My wife pushed the food out of the way and the waitress pushed it back, knocking into my drink and spilling Pepsi all over my wife's skirt, my littlest son's pants and the stroller. So, I come back and I see the waitress wiping down the stroller and my seat.
My order, a Chianti braised beef ravioli was good, the sauce was a bit too thick and the pasta was good. Probably a 2 & 1/2 out of 5 stars. But as far as our experience, even after the waitress spilled, she didn't take anything off of the bill or even apologize. So, I don't know what to say about Bravo; one bad experience and one good one.
No comments:
Post a Comment